Rebrand process ushers improved culture and customer experience

Dreambox was called upon to position and rebrand a new division of the Paramount Mortgage firm, the Paramount Partners Group. After establishing clear objectives, we took fifteen PPG team members through a discovery process and the subsequent steps to create the new brand platform.

The first goal of this process was to discover and distill the ingredients that make Paramount Equity and Paramount Partners Group relevant to their individual audiences.

The second goal to uncover gaps in the internal and external communication that, if fixed, could attract the right talent. Clarifying the service offering and communicating it with simplicity would enable growth and drive substantial success.

Deliverables

Brand Audit
Brand Definition
Messaging
Brand Values
Tagline
Discovery & Brand DNA
Logo & Identity Design

Challenges

When first surveyed, the team was divided as to who their primary audience was. Such ambiguity makes it very difficult for an organization to reach their intended customers.

We articulated the team DNA based on the qualities they most value, and ranked them in the order of their priority. The team DNA influences the team’s culture, which determines the interaction, atmosphere, and customer experience. The Positioning Statement, Brand Promise, and Tagline further clarify the differentiation between the 2 entities and provide meaningful messaging that connects with the audience.

A new identity system visually represents the newly created entity in print, on screen, or through other means of communication.

We differentiated the primary audience for Paramount Equity from that of the Paramount Partners Group. Each of the divisions experiences a different sales flow. We defined each audience’s journey from awareness and evaluation to engagement. Once both the primary and secondary audience was defined for each division, we learn they want frequent communication and reliability through a predictable experience.

Kind words

Dreambox helped us create the exact vision of what we wanted to achieve when we set out to re-brand PPG. Their thoughtfulness and intuitiveness helped guide us in selecting the right values and brand promise, and in crafting the right logo.

The impact of their work is felt daily in our division. I highly recommend Doru and his team if you are ready to take your business and brand to the next level.

Kelly Resendez — EVP of Sales and Business Development